Refund policy
Returns & Refund Policy
We have a 15-day return request policy, which means you have 15 days after receiving your item to contact us and request a return.
This policy does not affect your statutory rights.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition as received
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Unworn and unused
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Free from odours, stains, damage, or signs of wear
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In its original packaging with all tags attached
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Accompanied by your receipt or proof of purchase
How to Start a Return
To start a return, please contact us at sigmaleathersofficial@gmail.com with your order number and reason for return.
Please do not send items back without contacting us first. Items returned without prior approval may not be accepted.
Once your return request is approved, we will provide instructions on how and where to send your item.
Damaged, Faulty, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or incorrect, contact us immediately at sigmaleathersofficial@gmail.com with your order number and clear photos of the issue.
If the item is confirmed to be faulty, damaged, or incorrect, we will make it right. In such cases, return shipping costs will be covered by Sigma Leathers where applicable.
Non-Returnable Items
The following items cannot be returned unless faulty, damaged, incorrect, or required by law:
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Items that have been worn, washed, altered, or damaged by the customer
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Items without original tags or packaging
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Custom or personalised orders
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Items returned with odours, stains, or signs of wear
Sale or discounted items may only be returned where required by law, or where the item is faulty, damaged, or incorrect.
Exchanges
To exchange an item, please return the original item following the return process above. Once your return is accepted, you can place a new order for the replacement item.
Return Shipping
Unless the item is faulty, damaged, or incorrect, the customer is responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Inspection & Refund Processing
Once we receive your return, we will inspect the item and notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method within 14 calendar days of receiving the returned item.
Where legally required, we will also refund the standard delivery cost paid at checkout. If you selected a more expensive delivery option, only the standard delivery cost may be refunded.
Please allow additional time for your bank or card provider to process and post the refund.
Contact
For all return and refund requests, contact: